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Case study
Publication date: 20 January 2017

Jeanne Brett, Lauren Pilcher and Lara-Christina Sell

The first across-the-table negotiation between Google and China concluded successfully in 2006, when Google received a license to establish a local domain (google.cn) targeted at…

Abstract

The first across-the-table negotiation between Google and China concluded successfully in 2006, when Google received a license to establish a local domain (google.cn) targeted at Chinese Internet users and not subject to the “Great Firewall.” During these negotiations both Google and the Chinese government struggled to reach an outcome that would be acceptable to their constituents. Google was caught between pleasing its shareholders and preserving its reputation for free access to information, while China was balancing the desire for cutting-edge search technology and the concern that liberal access to information would undermine its political-economic model. In the end, the negotiation resulted in Google operating two domains in China: Google.com and Google.cn. In early 2010, Google announced that its corporate infrastructure had been the target of a series of China-based cyber attacks and accused the Chinese government of attempting to further limit free speech on the web. These incidents led to a public conflict and private negotiations between Google and the Chinese government, which culminated in July 2010 when the Chinese government renewed the google.cn license knowing that Google was redirecting all Chinese customers search to its google.hk.com site This case concerns the changes in Google and the Chinese government's environment that led to Google withdrawing services from google.cn and the Chinese government saving face by renewing the google.cn license. The case is based on the publicly reported events surrounding two series of negotiations between the U.S. technology giant Google and the Chinese Government regarding Google's license in China.

Article
Publication date: 21 February 2022

Lauren S. Park, Larry Martinez and Shi Xu

Incivility is pervasive in organisational settings, particularly in healthcare, and is associated with negative employee outcomes. The aim of this study was to analyse the…

Abstract

Purpose

Incivility is pervasive in organisational settings, particularly in healthcare, and is associated with negative employee outcomes. The aim of this study was to analyse the relationships between experienced incivility, sleep quality and emotional outcomes, positioning sleep quality as a mediator. Additionally, the protective role of tenure and the unique effects of incivility from different sources were examined.

Design/methodology/approach

This study used a daily diary longitudinal design using self-report questionnaires with 92 nurses of varying tenure.

Findings

This research demonstrates that experiencing incivility negatively impacts sleep quality, which, in turn, increases surface acting and emotional exhaustion. Furthermore, the negative relationship between incivility and sleep quality is attenuated among nurses who have longer tenure.

Practical implications

These findings are helpful in developing targeted practical practices, such as incivility interventions and mentorship programs to reduce the incidence and impact of incivility.

Originality/value

This study draws upon theories of self-regulation and emotion regulation to examine how incivility diminishes self-control resources, leading to negative outcomes. This study also positions job tenure as a buffer against incivility and examines the differential impact of different sources of incivility.

Details

Journal of Managerial Psychology, vol. 37 no. 3
Type: Research Article
ISSN: 0268-3946

Keywords

Book part
Publication date: 5 October 2007

David Shinar

Abstract

Details

Traffic Safety and Human Behavior
Type: Book
ISBN: 978-0-08-045029-2

Content available
Article
Publication date: 17 November 2011

Andy Mantell and Patti Simonson

325

Abstract

Details

Social Care and Neurodisability, vol. 2 no. 4
Type: Research Article
ISSN: 2042-0919

Article
Publication date: 1 March 2001

Ian Phau, Gerard Prendergast and Leung Hing Chuen

This research profiles consumers of pirated products, specifically pirated brands of clothing. Utilising a structured questionnaire and counter‐biasing statements, results from…

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Abstract

This research profiles consumers of pirated products, specifically pirated brands of clothing. Utilising a structured questionnaire and counter‐biasing statements, results from face‐to‐face street‐intercept interviews showed that low spenders on pirated brands of clothing are mainly people aged 19 to 24 with a blue‐collar occupation, relatively low monthly income, secondary education level, and no children. High spenders on pirated brands are in the age bracket 25‐34 with white‐collar jobs, a monthly income of HK$10,000‐HK$19,999, tertiary or university education, and children. Consumers identify pirated brands of clothing usually by lower price and buying location, but price was not the sole determinant for purchase. Finally, they bought the pirated brands mainly for private use. Based on these results, the paper makes recommendations to original brand manufacturers and policy makers for combating pirated products.

Details

Journal of Fashion Marketing and Management: An International Journal, vol. 5 no. 1
Type: Research Article
ISSN: 1361-2026

Keywords

Article
Publication date: 17 April 2009

Ian Phau, Marishka Sequeira and Steve Dix

The purpose of this paper is to examine the influence of personality factors and attitudes toward consumers' willingness to knowingly purchase counterfeit luxury brands.

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Abstract

Purpose

The purpose of this paper is to examine the influence of personality factors and attitudes toward consumers' willingness to knowingly purchase counterfeit luxury brands.

Design/methodology/approach

Convenience sampling method is to be employed and a self‐administered questionnaire distributed to students in a large Australian University. A commonly counterfeited luxury branded product will be used as the stimulus of the study. In total, 202 useable responses have been retained for analysis.

Findings

The findings are that attitudes do not influence consumers' willingness to purchase counterfeit luxury brands. Integrity is noted to be a strong influencer of both attitudes and consumer willingness to purchase consistently. Both buyers and non‐buyers are tested for their attitudinal differences. Status consumption and materialism does not play a role in influencing attitudes or willingness to purchase.

Research limitations/implications

Only one product category is looked at. Other sampling methods can be looked into such as mall intercept. Culture and nationality may also have influences on moral and ethical issues which can be tested in future studies.

Practical implications

Advertisers and strategists should consider putting a more “human face” on the damaging effects of counterfeiting and look into the possible demographic factors. Consumers should be educated on the negative consequences of counterfeiting and effects on economy.

Originality/value

While past studies have delved into examining consumer attitudes towards counterfeit products, a low involvement luxury brand item was not utilized as a stimulus. An Australian context has not been looked into.

Details

Asia-Pacific Journal of Business Administration, vol. 1 no. 1
Type: Research Article
ISSN: 1757-4323

Keywords

Book part
Publication date: 16 September 2014

Abstract

Details

Production, Consumption, Business and the Economy: Structural Ideals and Moral Realities
Type: Book
ISBN: 978-1-78441-055-1

Article
Publication date: 1 June 2015

Lingjing Zhan, Piyush Sharma and Ricky Y. K. Chan

The purpose of this paper is to investigate how counterfeit users estimate the probability of being detected and how this probability affects their counterfeit consumption…

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Abstract

Purpose

The purpose of this paper is to investigate how counterfeit users estimate the probability of being detected and how this probability affects their counterfeit consumption behaviour. Specifically, it addresses three questions: do perceived social consequences influence counterfeit users’ probability estimate of being detected? What is the psychological mechanism underlying the estimation of this probability? And how does this probability estimate affect counterfeit purchase and usage intentions?

Design/methodology/approach

The authors used three scenario-based experimental studies with university students in Hong Kong, a place where counterfeit products are widely available. First study used a factitious brand of jeans as the stimulus and the other two studies used a Ralph Lauren polo shirt. In each study, the authors measured participants’ responses towards counterfeit purchase and the probability of being detected after they read the relevant brand information and had a close-up view of the attributes in the genuine and counterfeit versions.

Findings

The authors found that counterfeit users are susceptible to a pessimism bias such that they estimate a higher probability of being detected when they judge the outcome of being detected as more severe and this bias is driven by the spotlight effect in that counterfeit users judging the outcome as more severe tend to perceive that others pay more attention to their counterfeit usage. Moreover, this pessimism bias is mitigated when the target user is another person instead of oneself, thus suggesting the egocentric nature of the bias.

Research limitations/implications

The authors used undergraduate students and scenario-based experimental approach in all the studies that may limit the generalisability of the findings.

Practical implications

The results suggest that brand managers should emphasise the importance of negative social consequences and highlight the role of outcome severity and egocentric bias in their advertising and communication programmes in order to curb counterfeit consumption.

Originality/value

The research contributes to the growing literature on counterfeit consumption by studying the process underlying estimation of the probability of being detected by others, an important but often neglected factor that influences counterfeit purchase decision. The authors also highlight the role of outcome severity and egocentric bias in this process.

Details

Marketing Intelligence & Planning, vol. 33 no. 4
Type: Research Article
ISSN: 0263-4503

Keywords

Article
Publication date: 26 February 2021

Mary C. Johnsson, Matthew Pepper, Oriana Milani Price and Lauren P. Richardson

Measurement practices have long been considered vital for informing the management of performance in organisations. Their application to local governments is a more recent, yet…

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Abstract

Purpose

Measurement practices have long been considered vital for informing the management of performance in organisations. Their application to local governments is a more recent, yet multi-decade phenomenon facilitated by New Public Management trends. This paper aims to review the landscape of publications that discuss performance measurement (PM) practices in Australian and New Zealand local government contexts and identify implications for future research.

Design/methodology/approach

A systematic review methodology was used to identify a shortlist of publications. Next, a rating-based researcher appraisal process was applied. Multiple iterations of search and appraisal were conducted to form the basis for inductive thematic analysis and synthesis.

Findings

Analysing 65 PM publications, two interrelated themes, namely, discourses of performance as efficiency, accountability or strategic growth and change were identified, which influence the adoption of local PM tools and frameworks. As demands for strategic growth and more complex service delivery increase, strategic and localised adaptation of PMs may be required to integrate learning and communicative competencies with technical and operational capabilities.

Research limitations/implications

The systematic review methodology has been applied to address some of the limitations of publication and reporting biases in literature. This research provides a starting point for future investigations and broadening of discourse in local government contexts.

Originality/value

This paper represents the first systematic review of 1995–2020 publications on performance management practices used by local governments in Australia and New Zealand.

Details

Qualitative Research in Accounting & Management, vol. 18 no. 2
Type: Research Article
ISSN: 1176-6093

Keywords

Article
Publication date: 22 September 2021

Charmant Sengabira Ndereyimana, Antonio K.W. Lau, Dana-Nicoleta Lascu and Ajay K. Manrai

Heeding the call for insights into the Sub-Saharan African international marketing context, this study aims to empirically examine consumers' desires and motivations for buying…

Abstract

Purpose

Heeding the call for insights into the Sub-Saharan African international marketing context, this study aims to empirically examine consumers' desires and motivations for buying counterfeit luxury goods. It examines influences on consumers' attitudes and purchase intentions related to counterfeit luxury goods in Rwanda, one of Sub-Saharan Africa's fastest-growing economies and growing luxury markets, developing and testing a model examining the effect of social context on personal attributes, providing evidence on economic and social-status factors as drivers for counterfeiting.

Design/methodology/approach

The data were collected using an online survey administered in Rwanda to consumers who had previously purchased luxury goods and counterfeits. A total of 312 valid responses were analyzed using structural equation modeling.

Findings

This study found that normative and informational influences had a positive effect on Rwandan consumers' attitude toward purchasing counterfeit luxury products, with attitude influencing purchase intentions directly and indirectly, through mediating variable desire for status or through value consciousness and desire for status.

Originality/value

The study contributes to academic research − one of the first empirical studies to examine consumers' desires and motivations for buying counterfeit luxury goods in Sub-Saharan Africa, providing insights that benefit scholars and practitioners seeking to better understand a market where more than half of the world's fastest economies are located.

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